Business Process Improvement

Enhance your business processes and team performance.

Business improvement includes reengineering, continuous process improvement and total quality management. 

Change easier in organizations that embrace change where continuous improvement is a way of life. Change more challenging in organizations which have a culture of resisting change. Change involves learning new skills and sometimes is painful. They feel their current processes are OK. I as them when they made the last major change. People who are not encourage to improve stagnate and start to fear any change. The longer an organization goes without changing, they more resistant it becomes to change. Organization that resist change fall behind and may be bought out by stronger competitors or go bankrupt. The only exception was governments but even they realize they are competing on a global scale..

ISP practical methods and tools can improve your organization, speed up your business processes and reduce cycle time to deliver results to clients and customers. ISP methods and tools include: Team building with Turbo , analyzing process maps with Microsoft Project.

Completing business process improvement prior to developing an information system or deploying a package essential to gain full benefits possible from a systems deployment.

ISP offers in-house training courses and mentoring to clients. We use your business processes as case studies to make the course more relevant to participants. You can see a detailed agenda for each course by clicking on the course name in the table below:

Business Process Improvement Success Stories

ISP training sessions turn into team building sessions. Companies where ISP methods made a big difference include

Trans Canada Pipeline

Built a team of 15 people responsible for identifying reengineering opportunities in the annual budgeting systems. ISP provided a two day training course/team building session. Mission was to deliver a report of recommendations within three months. The first day we captured much background information.

The morning of the second day we created a chapter outline with the report contents. People volunteered to take responsibilities and do sections. The impromptu Executive Review by general manager could not have been more successful had I scripted it.

Computing Devices Canada

Computing Devices Canada software company with 1,000 employees in Calgary and Ottawa with a seven billion dollar contract with the Canadian military to develop communications software. Undertook a major reengineering study with senior managers to increase profit margins. Looked for consultants to provide ideas in July. At the time I was teaching a three day Reengineering course at the University of Calgary. They wanted ISP to discuss turbo brainstorming and process mapping. Using Turbo brainstorming, they identified 130 opportunities for improvement. Included in the list was implementing turbo brainstorming throughout the organization. In January, they call me back to join their team for a week. They were excited by what they had accomplished with TBS and recommended Turbo brainstorming be implemented within Computing Devices.

TransAlta Pipelines

TransAlta Pipelines also wished to improve the annual capital budgeting  processes. We mapped 65 steps including resources and effort consumption with 18 people in 3 hours. In another three hours two of us entered the process map into Microsoft Project. Process maps provide the basis for analyzing cycle time.

Canada Correctional Services

Canada corrections saved a $1million dollars per year through improving their inventory system. ISP trained and helped guide the reengineering team in reengineering processes. The reengineering effort succeeded because it was driven by a champion with a strong vision.

ISP Process Improvement courses and training

ISP provides the training to equip reengineering teams with the methods and tools to succeed. This includes: